Cancellation Policy

Cancellation Policy

We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.

Generally, all personalized/engraved/special order items will be sent into production 8hrs after we receive the payment. Therefore, any cancellations after that time will incur a corresponding material and processing fee.

Please refer to below details:

  1. If the cancellation is made less than 8 hours after order was placed, there would be no cancellation fee.
  2. If the cancellation is made between 8 to 24 hours after order was placed, there would be a 10% cancellation fee.
  3. If the cancellation is made 24 hours after order was placed, there would be a 40% cancellation fee.