30-Day Return & Exchange Policy

30-Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at LondonEmily Jewelers, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. 

 

  1. Items returned without authorization will not be accepted, and will automatically be rejected and returned to sender unopened
  2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
  3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
  5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

 

Non-Refundable Items

  1. Final Sale items are not refundable or exchangeable. “Vault” and/or “Clearance”
  2. Personalized items with “engravings” and “photos” and “birthstones”
  3. Special order items such as those with custom sizes and colors are not refundable.
  4. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
  5. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

 

Refunds

Returns will be processed within 5 business days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

Note: The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.